The MASS MoCA Online Store  

Refund Policy

Returns

Please contact us first by phone or email before shipping the product you would like to return. We can let you know whether a refund or exchange is possible. Call us at 413 664 4481 x 7 or email:  shopreturns@massmoca.org

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return we require a receipt.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shopreturns@massmoca.org or call 413 664 4481 x 7. Direct your package to Hardware at MASS MoCA, 1040 MASS MoCA Way, North Adams, MA, 01247.

Refunds (if applicable)

If you would like to receive a refund for your returned item, please send us an email at shoprefunds@massmoca.org or call 413 664 4481 x 7. Direct your package to Hardware at MASS MoCA, 1040 MASS MoCA Way, North Adams, MA, 01247.

In order to issue a refund we require the full number of the credit card originally used to make the purchase, and it’s expiration date. Once your returned item has been received by us, we will call you for this information.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping charge will be deducted from your refund.

Depending on where you live, the time it will take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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